Refund Policy

Our Refund and return Policy

Welcome to El Oasis where your comfort and satisfaction are our top priorities. We understand that sometimes, despite our best efforts, circumstances may arise that necessitate a refund or return. We’re here to make that process as smooth and hassle-free as possible.

Refund Policy:

Full Refund:

To receive a full refund, you must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in.

Welcome to El Oasis where your comfort and satisfaction are our top priorities. We understand that sometimes, despite our best efforts, circumstances may arise that necessitate a refund or return. We’re here to make that process as smooth and hassle-free as possible.

50% Refund:

  • If you cancel 14 or more days before check-in but not within 48 hours of booking, you will receive a 50% refund for all nights.

No Refund:

If you cancel within 7 and 14 days of check-in, you will not receive a refund, and you will be charged for the entire stay.

Special policies for Puerto Rico:

1. Insects Notice:
We are a tropical island, which means insects such as mosquitoes and ants are present. Please be aware of this and use repellent as needed. We do not offer refunds for any inconvenience related to insects.
2. Weather Advisory:
Please be aware that heavy rain, high humidity, and excessive heat are common. We recommend taking precautions to ensure your comfort. We do not offer refunds for any inconveniences caused by these weather conditions.
3. Utility Outages:
Please note that we do not provide refunds for electricity or water outages on the island.

Contact Us

If you have any questions about this Refund  Policy, You can contact us: